mimpiTerms of Use

We at mimpi publish these terms to set out the conditions under which we provide our gaming service. When you open an account, deposit funds, or join a live table on mimpi, you accept these terms. We operate where local law permits, and we ask you to verify that access to our service complies with the laws of your jurisdiction.

Our terms cover account eligibility, deposit and withdrawal processes, game rules, dispute resolution, and the limits of our liability. We've written these terms in plain language so you understand your rights and our commitments. This is not a template document — these terms reflect how we actually operate mimpi and how we treat our account holders.

This page walks through each key area of our service terms. If you have questions about a specific policy or condition, our support team responds in English and Indonesian across standard business hours.

Account eligibility and account holder conditions on mimpi

To open an account with us, you must be at least 18 years old and legally permitted to access online gaming services in your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use of mimpi comply with your own jurisdiction's law.

When you register with mimpi, you provide accurate personal information — full name, date of birth, email address, and contact details. You must submit a government-issued ID (KTP, passport, or driver's license) and proof of address for account verification. This process protects you and us from fraud. Verification typically completes within one business day.

You are responsible for keeping your password and account credentials secure. We do not share your password with anyone, and we ask you not to share it with others. If you suspect unauthorized access to your account, contact our support team immediately. We will freeze your account pending investigation and help you regain control.

Deposits, withdrawals, and payment method terms

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, or e-wallet. Each payment method carries standard processing fees set by the provider; we do not apply additional charges. Your balance is credited immediately after the payment provider confirms the transfer, or within one business day for bank transfers.

When you withdraw funds, you must use the same payment method you used to deposit. We verify your identity once more before processing the withdrawal to prevent unauthorized transfers. This verification is part of our security practice and does not incur a fee. Typical processing occurs within standard business windows; exact timing depends on your bank or payment provider. We do not guarantee a fixed withdrawal time, as bank processing varies by institution.

account preferences are displayed in your account settings and can be adjusted. We encourage you to Account controls that suit your budget. Withdrawal requests may be delayed if our compliance team detects fraud risk or unusual activity. We will notify you of any hold and explain the reason.

Game rules and betting conditions on mimpi

Each game on mimpi — whether live-dealer blackjack, European roulette, slot games like Aviator or Sweet Bonanza, or sportsbook markets covering Liga 1 or Piala AFF — publishes its rules and betting limits before you place a wager. We display payout structures, house edges, and return-to-player percentages so you understand the odds and risk.

Bets are final once confirmed. You cannot cancel a bet after it is locked. Results are determined by the outcome of the game — the dealer's hand, the wheel spin, the draw, or the match result — and are not subject to dispute unless a technical error occurs (e.g., a broadcast outage or system crash during the game). If a technical issue affects your session, our support team reviews the evidence and either restores your session or rolls back the affected rounds.

Dispute resolution and complaint handling

If you believe a game result was incorrect, a payout was miscalculated, or your withdrawal was delayed without cause, notify our support team immediately. Disputes are investigated within a few business days. We review session logs, game records, and payment confirmations to determine the facts. Our decision is documented in your account and communicated to you via email.

If you are not satisfied with our decision, you can request escalation to our compliance manager. The compliance team re-reviews the evidence and provides a final decision. We do not engage in further disputes beyond this escalation process.

Account suspension and termination

We may suspend your account if we detect fraudulent activity, duplicate accounts, underage access, or violations of our terms. We will notify you of the reason for suspension. If the suspension is temporary, we will provide a timeline for review. If it is permanent, we will explain why and process any remaining balance withdrawal.

You may close your account at any time by contacting our support team. Your remaining balance will be withdrawn to your registered payment method within standard business windows. We retain your account records for regulatory compliance and fraud prevention.

Jurisdiction and liability

Our services are available only where local law permits. We operate from a regulated jurisdiction and comply with applicable licensing and reporting requirements. However, we do not accept liability for legal consequences if you access mimpi from a jurisdiction where online gaming is prohibited. It is your responsibility to verify compliance with local law.

We are not liable for technical failures beyond our control — internet outages, power failures, or equipment damage. We are not liable for losses resulting from your own actions — sharing your password, clicking fraudulent links, or accessing mimpi from compromised devices. We provide our service "as is" and make no guarantees about profits or outcomes.

• Account security: We use encryption and two-factor authentication. You are responsible for your credentials.
• Game integrity: All games use certified random generation or mechanical equipment. Results are not manipulated.
• Data protection: Your personal information is encrypted and never shared with third parties without consent.

Our service area and jurisdiction-restricted access

We operate where local law permits. Our services are available to account holders in supported jurisdictions across Indonesia and the wider region. Whether you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, you can access mimpi where local regulations allow. We do not offer our services in jurisdictions where online wagering is prohibited by law.

You acknowledge that you are responsible for verifying that access to mimpi complies with the laws and regulations of your jurisdiction. If your local government prohibits online gaming, we ask you not to access our service. We respect regional differences — during holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, we maintain service availability and respect cultural observances through our payment partners and customer support scheduling.

Changes to these terms

We may update these terms from time to time to reflect changes in law, technology, or our operating practices. Material changes will be communicated to you via email and posted on our website. Your continued use of mimpi after a change indicates your acceptance of the updated terms. If you do not agree with a change, you may close your account and withdraw your balance.

Contact and support

If you have questions about these terms, our policies, or your account on mimpi, our support team responds in English and Indonesian across standard business hours. You can reach us via live chat, email, or in-app messaging. We aim to respond to all inquiries within a few hours during business hours, and within one business day for non-urgent requests.

These terms represent our commitment to transparency and fair treatment. We welcome your feedback and use it to improve mimpi continuously. Thank you for choosing our platform.